The Coaching Black Box: Risk Mitigation during Change Management

A case study of strategic renewal in the Chinese education market, this paper explores a non-directive coaching model and its impact on risk mitigation, knowledge exchange innovation through application multi-tiered manager coaches. Through an ethnographic action research methodology, we ask “Can mitigate organisational increase likelihood positive outcomes change management?” managers, acting as internal coaches, socialisation management process?” The finds that there is no inherent failure rate process approach can liberating managers organisations to seek create collaborative environments support learning renewal, thus moving beyond narrative one empowerment mitigation. We conclude data-driven Professional Learning Communities helps teams right questions better aligning organisation reality, exploiting achieve competitive advantage ensuring systems processes continue match emerging reality.